Effective Date: October 30, 2026
Welcome to Advanced Care Transportation LLC, doing business as ACCESS (“ACCESS,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website located at myrideaccess.com (the “Site”) and the non-emergency medical transportation and wheelchair transportation services described on the Site (the “Services”). By using the Site or requesting our Services, you agree to these Terms.
1. Use of This Website
This Site is provided for informational purposes to help you learn about ACCESS and request transportation services. You agree to use the Site only for lawful purposes and not to misuse, interfere with, or attempt to gain unauthorized access to the Site or its related systems.
2. Our Services
ACCESS provides non-emergency medical transportation, including wheelchair-accessible and ambulatory transport, for appointments, hospital discharges, dialysis, and other private-pay and contracted trips within our service area. Service availability, scheduling, and pricing are confirmed directly with our team by phone or through our booking process, not through this website alone. Requesting information through the Site does not guarantee a scheduled trip until confirmed by ACCESS.
3. No Emergency Services
ACCESS is a non-emergency medical transportation provider. We do not provide emergency medical services, emergency response, or ambulance-level emergency care. If you are experiencing a medical emergency, call 911 immediately.
4. Scheduling, Cancellations, and Payment
Trips must be scheduled in advance. Cancellation policies, fees, and payment terms (including private-pay rates, insurance, or program billing where applicable) are provided at the time of booking and may vary by trip type. Please confirm these details with our team before your scheduled trip.
5. No Medical Advice
Nothing on this Site constitutes medical advice. ACCESS drivers and staff provide transportation and related passenger assistance, not medical care or diagnosis. Always consult a qualified healthcare provider regarding medical questions or concerns.
6. Limitation of Liability
To the fullest extent permitted by law, ACCESS and its owners, employees, and drivers are not liable for any indirect, incidental, or consequential damages arising from your use of this Site or our Services. Our liability for any claim relating to the Services is limited to the amount paid for the specific trip giving rise to the claim, except where applicable law does not allow such limitation.
7. Third-Party Links
This Site may link to third-party websites (such as review platforms or social media) that are not owned or controlled by ACCESS. We are not responsible for the content, policies, or practices of any third-party sites.
8. Your Privacy
Our collection and use of personal information is described in our Privacy Notice, which is incorporated into these Terms by reference.
9. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted to this page. Your continued use of the Site or our Services after changes are posted means you accept the updated Terms.
10. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, and any disputes will be resolved in the courts located in Duval County, Florida.
11. Contact Us
If you have questions about these Terms, please contact us:
Advanced Care Transportation LLC dba ACCESS
6501 Arlington Expy Bldg A #202, Jacksonville, FL 32211
Phone: (904) 539-8484 | Toll-free: 855-5ACCESS